Warranty

Lifetime Warranty

"Sophie Creations Ltd" Jewellery is carefully inspected prior to shipment. Once your item has arrived, please inspect it carefully upon receipt. Should you have an issue with anything, please notify us immediately.

We have the utmost confidence in all our Jewellery and warrant that all items will be free from manufacturing defects at the time of delivery. However, if there is a problem with your Jewellery upon receipt, you can send it back to us for inspection. If the problem is from a structural defect, we will repair or replace the item at no extra charge within 30 days. After 30 days, if the damage is caused by normal wear and tear, then our Jewellers will repair the item at a very minimal cost.

(A tip on maintaining your prized item... You can clean the Jewellery piece yourself using Jewellery cleaner or a soft toothbrush and warm soapy water)

You may also return your Jewellery to us for free prong tightening and cleaning. Re-Polishing and Rhodium Plating within 6 months of purchase will be free, and after that can be offered at a very minimal cost.

Please contact us if you have any questions, if you would like to return your item, or for any of our free warranty services. Contact us at sales@sophiehk.com